What is your return policy?
We accept returns within 30 days of delivery for most items. Items must be in their original condition and packaging. To initiate a return, please visit our Returns page and follow the instructions. Once we receive and inspect the returned item, we will process your refund or exchange.
How can I track my shipment?
You can track your shipment easily using our online tracking tool. Simply enter your tracking number on our website, and you will receive real-time updates on the status and location of your package.
What shipping options do you offer?
We offer a variety of shipping options to meet your needs, including standard, expedited, and express delivery. Standard shipping is cost-effective and reliable, while expedited and express options ensure faster delivery times for urgent shipments.
How can I contact customer support?
You can contact our customer support team via phone, email, or contact form on our website. Our support team is available 24/7 to assist you with any inquiries or issues. Visit our contact us page for more information.
Do you offer insurance for shipments?
Yes, we offer insurance options for added protection of your valuable items. You can choose from various coverage levels depending on the value of your shipment. Please review our insurance policy for more details.
What if I receive a damaged package?
If you receive a damaged package, please report it to us immediately. Take photos of the damage and contact our customer service with the details. We will assist you with the claims process and work towards a resolution.
What should I do if my package is delayed or lost?
If your package is delayed or lost, please contact our customer service team immediately. We will investigate the issue and work to resolve it as quickly as possible. You may also be eligible for compensation depending on the shipping option you selected.